Aone88 is committed to protecting the privacy of every player on our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights available to you as a data subject.
These six principles guide every data handling decision we make at Aone88. They are not aspirational — they are operational.
Personal data is collected only for specific, legitimate purposes — account management, KYC verification, fraud prevention, and service improvement. It is never repurposed without your knowledge.
We collect only the data that is strictly necessary for the purpose at hand. We do not collect data speculatively or in bulk beyond what each function requires.
All personal data is protected by 256-bit SSL encryption in transit and encrypted at rest. Access to personal data is restricted to authorised personnel with a legitimate operational need.
Aone88 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. Your data is yours — full stop.
You have the right to access, correct, and request deletion of your personal data. Requests are handled within a reasonable timeframe and without unnecessary friction.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations.
This Privacy Policy ("Policy") is issued by Aone88 ("the Company", "we", "us", "our") and applies to all personal data collected and processed through the Aone88 platform, including the website accessible at https://aone88.cam, associated subdomains, and any mobile-optimised interfaces through which the Company's services are delivered (collectively, "the Platform").
Aone88 operates as an English-language online sportsbook and casino platform serving players in Malaysia and other permitted jurisdictions. In the course of providing our services, we necessarily collect and process personal data relating to registered users and visitors to the Platform. This Policy sets out in clear terms what data we collect, the purposes for which it is processed, the legal bases on which processing rests, how data is shared and retained, and the rights available to you as a data subject.
By registering an account on Aone88, accessing the Platform, or making any deposit or withdrawal, you acknowledge that you have read and understood this Privacy Policy. Your continued use of the Platform following any update to this Policy constitutes acceptance of the revised terms.
Scope: This Policy applies to personal data processed in connection with the Aone88 Platform. It does not apply to third-party websites linked from our Platform, payment processors operating under their own privacy frameworks, or any data collected by device operating systems or browser software outside our control.
For the purposes of this Privacy Policy, the following definitions apply:
The categories of personal data collected by Aone88 depend on how you interact with the Platform. We collect data across the following categories:
When you create an account, we collect the information you provide, including your full legal name, date of birth, email address, preferred username, and contact details. This data is required to establish and maintain your account.
Prior to processing withdrawals, we collect identity verification documentation including a copy of a government-issued photo identification (Malaysian MyKad or valid passport), and may request proof of address, utility bills, or supporting financial documentation. This data is required to comply with anti-money laundering (AML) obligations and to verify account ownership.
We record all financial transactions conducted through the Platform, including deposits and withdrawals, the payment methods used (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, and Hong Leong), transaction timestamps, and amounts in Malaysian Ringgit (MYR). Payment instrument details such as bank account numbers or e-wallet identifiers are retained only to the extent necessary to process transactions and comply with financial record-keeping requirements.
We maintain records of all bets placed, games played, wagering history, win/loss data, and participation in promotional activities. This data is used for account management, dispute resolution, fraud detection, and responsible gambling monitoring.
We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, session duration, and referring URL. This data is used for security monitoring, fraud prevention, and Platform optimisation.
Records of communications between you and Aone88 support staff — including live chat transcripts, email correspondence, and any submitted complaints or feedback — are retained for quality assurance, training, and dispute resolution purposes.
Special Category Data: Aone88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently submitted, it will be deleted promptly upon identification.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, email, date of birth, username | Account creation & management |
| KYC / Identity | MyKad, passport, proof of address | Identity verification & AML compliance |
| Financial | Transaction records, payment method details | Payment processing & financial records |
| Betting / Gaming | Bet history, game activity, bonus participation | Account management & responsible gambling |
| Technical | IP address, device type, session logs | Security, fraud prevention, optimisation |
| Communications | Chat transcripts, email records | Support, quality assurance, disputes |
Aone88 collects personal data through the following means:
Aone88 processes personal data for the following specific purposes:
Each processing activity carried out by Aone88 rests on one of the following legal bases:
Marketing Communications: Aone88 will only send you promotional communications via email or push notification where you have expressly opted in to receive such communications. You may withdraw marketing consent at any time by contacting our support team.
Aone88 does not sell, rent, licence, or otherwise transfer your personal data to third-party marketers, data brokers, advertising networks, or any other commercial third parties for their own purposes. Your data is not a commercial asset.
We engage third-party service providers acting as data processors on our behalf, including KYC verification providers, payment processing partners, cloud infrastructure providers, fraud detection services, and customer support platform operators. These providers are contractually required to process personal data only on Aone88's documented instructions and to maintain appropriate security measures.
Transaction data is shared with the applicable payment processor — for example, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or your banking provider — to the extent necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and terms of service.
Aone88 may disclose personal data to competent regulatory authorities, law enforcement agencies, or other government bodies where required to do so by law, court order, or regulatory demand. Such disclosures will be made only to the extent required and where legally permitted.
In the event of a merger, acquisition, asset sale, or other corporate reorganisation involving Aone88, personal data held by the Company may be transferred to the relevant successor entity. In such circumstances, we will notify affected users prior to any such transfer.
Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device, maintain your session, and remember preferences. Aone88 uses first-party cookies only — we do not embed third-party advertising cookies.
You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to or using the Platform. Deleting performance or functional cookies will not affect your ability to access the Platform but may result in the loss of saved preferences.
Aone88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law and regulatory obligations.
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
Aone88 implements technical and organisational security measures proportionate to the nature and sensitivity of the personal data processed. Key security controls include:
Notwithstanding the measures outlined above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, Aone88 will notify affected users as required by applicable law.
Your Responsibility: You are responsible for maintaining the confidentiality of your account login credentials. Aone88 will never ask for your password via email, live chat, or any other channel. If you suspect your account has been compromised, contact our support team immediately.
Subject to applicable law, you have the following rights with respect to your personal data held by Aone88:
You have the right to request a copy of the personal data Aone88 holds about you, along with information about how it is processed. We will respond to access requests within a reasonable timeframe.
You have the right to request correction of any personal data held about you that is inaccurate or incomplete. Account holders can update certain personal details directly through the account management section of the Platform.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where no overriding legitimate interest exists. Note that we may be required to retain certain data for regulatory compliance purposes even following an erasure request.
You have the right to request that Aone88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests. Aone88 will cease such processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms.
Where processing is based on your consent — such as for optional marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the rights described above, please contact Aone88 through our 24/7 live chat or at the support email address listed in Section 14. We will verify your identity before processing any request relating to personal data, to protect against unauthorised access. We aim to respond to all verified data subject requests within thirty (30) calendar days.
The Aone88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are conducted at the KYC stage prior to processing any withdrawal. If Aone88 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted promptly and the associated account will be suspended.
Parents or guardians who believe a minor has registered an account on Aone88 are encouraged to contact our support team immediately so that the matter can be investigated and the account closed.
Aone88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will make reasonable efforts to notify registered users by email or by displaying a prominent notice on the Platform prior to the changes taking effect. The revised Policy will be published on this page with an updated "Last Updated" date.
We recommend that you review this Privacy Policy periodically to stay informed of how we handle your personal data. Your continued use of the Platform following the posting of changes constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the Aone88 data team through the following channels:
When submitting a data subject rights request by email, please include your registered username and a brief description of your request. We will verify your identity prior to processing any request, and aim to respond within thirty (30) calendar days.
For general platform questions or support matters unrelated to data privacy, our full support team is available via live chat 24 hours a day. For concerns relating to responsible gambling, please refer to our Responsible Gambling page.
Our support team handles data privacy requests around the clock. If you'd like to access, correct, or delete your personal data — or simply want to know more about how Aone88 handles your information — get in touch via live chat or browse our FAQ.
Please also review our Terms & Conditions and Responsible Gambling policy. 21+ only.